Terms & Conditions

Last Updated: January 2025

1. Introduction and Acceptance of Terms

1.1 Agreement to Terms

By accessing, registering an account, or using any services provided by Vinci Spin Casino (hereinafter “the Platform”, “we”, “us”, or “our”), you (“the Player”, “you”, or “your”) explicitly agree to be bound by these Terms & Conditions in their entirety. These Terms constitute a legally binding agreement between you and the Platform operators.

1.2 Operator Information

The casino services are operated by Terdersoft B.V., a company duly registered and licensed under the laws of Curaçao. The sportsbook services are operated by Rossobash SRL, a company registered in Costa Rica. Both entities operate under the regulatory oversight of the Curaçao Gaming Control Board under license number 8048/JAZ2022-124.

1.3 Age and Legal Requirements

You must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is higher, to access and use the Platform. By registering an account, you confirm that you meet this age requirement and that all information provided during registration is accurate, complete, and current.

1.4 Jurisdiction and Restrictions

You are solely responsible for determining whether your use of the Platform is legal in your jurisdiction. The Platform is not available to residents of certain restricted territories, including but not limited to the United States (particularly Virginia), the United Kingdom, France, Spain, and other jurisdictions where online gambling is prohibited. A complete list of restricted territories is maintained in Section 3.5 of these Terms.

1.5 Modifications to Terms

We reserve the right to modify, amend, or update these Terms & Conditions at any time without prior notice. All changes become effective immediately upon publication on the Platform. Your continued use of the Platform following any modifications constitutes acceptance of the revised Terms. We recommend reviewing these Terms periodically to remain informed of any changes.

2. Account Registration and Management

2.1 Account Creation Process

To access gaming services, you must complete the four-step registration process:

• Provide a valid email address
• Create a secure password meeting minimum security requirements
• Accept these Terms & Conditions and Privacy Policy
• Complete identity verification when required for withdrawals

2.2 Account Information Accuracy

You warrant that all information provided during registration and throughout your use of the Platform is accurate, complete, and current. You must immediately update any changes to your personal information through your account settings. Providing false, misleading, or fraudulent information constitutes a material breach of these Terms and may result in immediate account suspension or termination.

2.3 Single Account Policy

Each player is permitted only one account per person, household, IP address, and payment method. Creating multiple accounts (commonly known as “multi-accounting”) is strictly prohibited and will result in:

• Immediate closure of all duplicate accounts
• Forfeiture of all balances, bonuses, and winnings across all accounts
• Permanent ban from the Platform
• Potential legal action for fraudulent activity

2.4 Account Security Responsibilities

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must:

• Never share your login credentials with third parties
• Use strong, unique passwords not used on other platforms
• Immediately notify us of any unauthorized access or security breaches
• Log out after each gaming session, especially on shared devices

2.5 Account Verification Requirements

Under our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, we reserve the right to request verification documents at any time, including but not limited to:

• Government-issued photo identification (passport, driver’s license, national ID card)
• Proof of address dated within the last three months (utility bill, bank statement)
• Proof of payment method ownership (bank card photos, bank statements, e-wallet screenshots)
• Selfie verification holding identification documents
• Source of funds documentation for high-value transactions

Verification documents must be submitted through your account management portal. Document verification typically completes within 16 hours of submission. Withdrawal requests cannot be processed until account verification is successfully completed. Failure to provide requested documents within 30 days may result in account suspension and forfeiture of funds.

2.6 Account Closure and Self-Exclusion

You may close your account at any time by contacting customer support or using the self-exclusion functionality within your account settings. Account closure options include:

• Temporary Suspension: 24-hour cooling-off period
• Extended Self-Exclusion: Player-specified period from 7 days to 6 months
• Permanent Closure: Irreversible account termination

All pending withdrawal requests must be processed before account closure. Any remaining balance will be returned through your verified payment method. Self-excluded accounts cannot be reopened during the exclusion period under any circumstances.

We also reserve the right to suspend or terminate your account immediately without prior notice if:

• You breach any provision of these Terms & Conditions
• We suspect fraudulent, illegal, or abusive activity
• You engage in collusion, cheating, or advantage play
• Required verification documents are not provided
• Your jurisdiction prohibits online gambling
• We cease operations in your territory

3. Responsible Gaming and Player Protection

3.1 Commitment to Responsible Gaming

Vinci Spin Casino is committed to promoting responsible gaming practices and protecting vulnerable players from gambling-related harm. We provide comprehensive tools and resources to help you maintain control over your gaming activities.

3.2 Available Responsible Gaming Tools

The following player protection tools are accessible through your account settings:

Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts. Limit increases require a 24-hour cooling-off period before becoming effective. Limit decreases take effect immediately.

Session Time Limits: Configure maximum continuous gaming session durations. The Platform will automatically log you out after reaching your specified time limit.

Reality Check Reminders: Receive automated notifications at predetermined intervals reminding you of time spent gaming and current session performance.

Loss Limits: Establish maximum loss thresholds across specified timeframes to prevent excessive gambling losses.

Wagering Limits: Set maximum bet amounts per gaming session or specified period.

Self-Assessment Tools: Access questionnaires designed to help identify potentially problematic gambling behaviors.

3.3 Self-Exclusion Procedures

Players concerned about their gambling behavior can implement self-exclusion through their account management interface without requiring customer support contact. Self-exclusion periods range from 24 hours to permanent closure.

During self-exclusion periods:

• You cannot access your account or gaming services
• You will not receive promotional communications
• Any pending withdrawal requests will be processed
• New account registration attempts will be blocked

3.4 Underage Gambling Prevention

We implement strict measures to prevent underage gambling, including:

• Age verification during account registration
• Random age verification checks requiring identification documentation
• Automatic account suspension for players who cannot verify legal age
• Cooperation with parents and guardians to implement protective restrictions

Any player found to be underage at the time of account creation will have their account permanently closed, all deposits returned (minus any winnings), and winnings confiscated.

3.5 Restricted Territories

The Platform is not available to residents or citizens of the following jurisdictions:

• United States of America (all states, particularly Virginia)
• United Kingdom
• France
• Spain
• Netherlands
• Belgium
• Denmark
• Italy (without local license)
• Any jurisdiction where online gambling is illegal

Attempting to access the Platform from restricted territories through VPNs, proxy servers, or other location-masking technologies constitutes a material breach of these Terms and will result in immediate account closure and forfeiture of all funds.

3.6 External Support Resources

If you require professional assistance with gambling-related issues, we recommend contacting specialized support organizations:

• GamCare: www.gamcare.org.uk
• Gamblers Anonymous: www.gamblersanonymous.org
• Gambling Therapy: www.gamblingtherapy.org
• BeGambleAware: www.begambleaware.org

We also recommend NetNanny parental control software for preventing platform access: www.netnanny.com

4. Gaming Rules and Conduct

4.1 Fair Play Requirements

All players must engage with the Platform in good faith and comply with fair play principles. The following activities are strictly prohibited:

• Using automated betting systems, bots, or software manipulation tools
• Exploiting software errors, glitches, or vulnerabilities for advantage
• Colluding with other players or third parties
• Engaging in advantage play strategies designed to exploit promotional offers
• Using VPNs or proxy servers to circumvent geographic restrictions
• Money laundering or fraudulent financial activity
• Abusive behavior toward staff or other players

4.2 Game Integrity and Random Number Generation

All games provided through the Platform utilize certified Random Number Generator (RNG) technology ensuring unpredictable and fair outcomes. RNG systems undergo regular independent auditing by third-party testing laboratories including eCOGRA to verify compliance with international fairness standards.

Live dealer games broadcast from certified studios operated by Evolution Gaming and Pragmatic Play utilize professional dealers, multiple camera angles, and optical character recognition technology to ensure transparent and fair gameplay.

4.3 Game Contribution Rates

Different game categories contribute toward bonus wagering requirements at varying rates:

• Slots: 100% contribution
• Casino Original Games: 100% contribution
• Table Games (Roulette, Blackjack, Baccarat, Poker): 10% contribution
• Live Casino Games: 10% contribution
• Jackpot Games: 0% contribution
• Scratch Cards: 0% contribution
• Specific Excluded Titles (including Mummy Megaways, Blood Suckers MegaWays, Wild Swarm): 0% contribution

4.4 Maximum Bet Restrictions

When playing with bonus funds or during active promotional periods, maximum bet restrictions apply:

• Standard Maximum Bet: €5 per spin/round
• High Roller Promotions: Specified limits disclosed in promotional terms
• Live Casino: €10 per round during bonus play

Exceeding maximum bet limits during bonus play may result in bonus forfeiture and winnings confiscation.

4.5 Disconnection Policy

In the event of disconnection during active gameplay:

• Casino games will continue to their natural conclusion using your last confirmed action
• Unresolved game rounds will be available upon reconnection
• Live casino games continue in real-time; disconnected bets remain valid
• Sports bets are settled according to final match results regardless of connection status

4.6 Error Correction Rights

We reserve the right to correct obvious errors in:

• Odds calculation or display
• Game outcome presentation
• Account balance calculations
• Promotional credit allocations

In cases where incorrect odds or game outcomes result in erroneous payouts, we reserve the right to void affected bets and adjust account balances accordingly. Players will be notified of error corrections through registered email addresses.

5. Bonuses and Promotions

5.1 Promotional Eligibility

Promotional offers are available exclusively to eligible players who:

• Have completed account registration and verification
• Meet minimum age and jurisdictional requirements
• Have not previously claimed identical promotional offers
• Comply with single account policy requirements
• Enter valid promotional codes when required

5.2 Welcome Bonus Structure

New players may claim tiered welcome bonuses distributed across initial deposit transactions:

Standard Welcome Package:

• 1st Deposit: 100% match up to €300 + 25 Free Spins
• 2nd Deposit: 100% match up to €100 + 25 Free Spins
• 3rd Deposit: 100% match up to €100 + 25 Free Spins
• Total Potential: €500 + 75 Free Spins

High Roller Welcome Package (Code: VIPVINCI):

• 1st Deposit: 250% match up to €3,000 + 100 Free Spins
• 2nd Deposit: 100% match up to €1,500 + 125 Free Spins
• 3rd Deposit: 100% match up to €1,500 + 125 Free Spins
• Total Potential: €6,000 + 350 Free Spins

5.3 Wagering Requirements

All bonus funds are subject to wagering requirements before withdrawal authorization:

• Standard Bonuses: 40x bonus amount
• VIP Tier Bonuses: 20x-25x bonus amount (loyalty tier dependent)
• Free Spin Winnings: 40x winnings amount
• Cashback Credits: No wagering requirement (credited as real money)

Wagering requirements apply only to bonus amounts, not combined deposit+bonus totals. For example, a €100 bonus with 40x wagering requires €4,000 in qualifying wagers before withdrawal eligibility.

5.4 Bonus Validity Periods

Promotional credits and free spins expire if wagering requirements are not completed within specified timeframes:

• Welcome Bonuses: 14 days from activation
• Reload Bonuses: 7 days from activation
• Free Spins: 7 days from credit
• Loyalty Tier Bonuses: Specified in individual promotional terms

Expired bonuses and associated winnings are automatically removed from accounts.

5.5 Maximum Withdrawal Limitations

Bonuses are subject to maximum cashout restrictions limiting withdrawal amounts:

• No Deposit Bonuses: 10x bonus amount (typically €100-€200 maximum)
• Free Spin Winnings: 10x winnings amount
• Standard Deposit Bonuses: No maximum cashout restriction

Winnings exceeding maximum cashout limits will be deducted from account balances upon withdrawal processing.

5.6 Bonus Forfeiture Conditions

Bonuses and associated winnings may be forfeited if:

• Wagering requirements are not completed within validity periods
• Maximum bet limits are exceeded during bonus play
• Restricted games are played with bonus funds
• Multiple accounts are detected
• Withdrawal requests are initiated before completing wagering requirements
• Terms & Conditions violations occur during promotional participation

5.7 Promotional Terms Precedence

In cases where promotional-specific terms conflict with general Terms & Conditions, the promotional-specific terms take precedence. All promotions are subject to the Platform’s absolute discretion and may be modified, suspended, or terminated without prior notice.

5.8 Loyalty Program Structure

The Platform operates a seven-tier loyalty program rewarding consistent engagement:

Loyalty points accumulate at 1 point per €50 wagered on qualifying games. Loyalty tier status is assessed across rolling 60-day periods and may decrease if activity thresholds are not maintained.

5.9 Promotional Abuse

We reserve the right to withhold or confiscate bonuses, winnings, and deposits in cases of suspected promotional abuse, including but not limited to:

• Creating multiple accounts to claim duplicate bonuses
• Coordinated betting patterns suggesting collusion
• Exploiting software errors or promotional loopholes
• Depositing exclusively to claim bonuses without genuine gameplay intent

6. Financial Transactions and Payment Processing

6.1 Accepted Payment Methods

The Platform accepts the following payment methodologies:

Bank Cards: Visa, Mastercard

E-Wallets: Google Pay, Apple Pay, Skrill, Neteller, MiFinity

Cryptocurrencies: Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Tether (USDT), Dogecoin (DOGE), Tron (TRX), Ripple (XRP)

Bank Transfers: Direct bank transfers (jurisdiction-dependent availability)

6.2 Deposit Processing

Deposits process according to the following timeframes:

• Bank Cards: Instant
• E-Wallets: Instant to 5 minutes
• Cryptocurrencies: 10 minutes to 1 hour (blockchain confirmation dependent)
• Bank Transfers: 1-3 business days

Minimum deposit amounts range from €2 to €15 depending on jurisdiction and payment method. Maximum deposit limits vary by payment method and account verification status. All deposits are subject to our payment methods page for detailed processing information.

6.3 Withdrawal Processing

Withdrawal processing times vary by payment method:

• Cryptocurrencies: Up to 24 hours
• E-Wallets: Up to 24 hours
• Bank Cards: 3-5 business days
• Bank Transfers: 3-7 business days

Minimum withdrawal amounts are typically €20. Maximum withdrawal limits are:

• Daily: €1,000-€2,500 (verification status dependent)
• Weekly: €3,000-€7,500
• Monthly: €10,000-€15,000

VIP and high-tier loyalty members may qualify for increased withdrawal limits. Large winnings exceeding monthly limits may be distributed across multiple months in accordance with our withdrawal policy.

6.4 Withdrawal Authorization Requirements

All withdrawal requests require:

• Account Verification: Completed KYC documentation approval
• Wagering Requirements: Completion of all active bonus wagering obligations
• AML Compliance: Minimum 3x wagering of deposits (applies to all deposits regardless of bonus claiming)
• Payment Method Verification: Proof of ownership for withdrawal destination

Withdrawal requests are processed in the order received following verification completion. We do not charge withdrawal fees for any payment method.

6.5 Currency and Conversion

The Platform operates in Euro (EUR) as the base currency. Deposits made in alternative currencies are automatically converted to EUR using current exchange rates at the time of transaction. Conversion fees charged by payment processors are the responsibility of the player.

Cryptocurrency deposits convert to EUR equivalent values upon receipt. Cryptocurrency withdrawals convert from EUR to the selected cryptocurrency using current exchange rates at withdrawal processing time.

6.6 Anti-Money Laundering (AML) Policy

In compliance with international AML regulations, we require:

• Minimum 3x Wagering: All deposits must be wagered at least three times before withdrawal authorization
• Source of Funds Verification: Documentation proving the origin of funds for large deposits
• Enhanced Due Diligence: Additional verification for high-value transactions or unusual activity patterns
• Transaction Monitoring: Continuous surveillance of financial activities for suspicious patterns

Accounts demonstrating patterns consistent with money laundering will be immediately suspended, funds frozen, and reports filed with relevant authorities.

6.7 Chargebacks and Payment Disputes

Initiating chargebacks or payment disputes through your financial institution without first contacting our customer support constitutes fraud and will result in:

• Immediate account termination
• Forfeiture of all balances and winnings
• Legal action to recover disputed amounts plus associated costs
• Permanent ban from all Platform services

If you have legitimate payment concerns, contact our support team at [support contact] before initiating dispute procedures.

7. Privacy and Data Protection

7.1 Data Collection and Processing

We collect and process personal information necessary to provide gaming services, including:

• Registration Information: Name, date of birth, email address, postal address, phone number
• Verification Documents: Government-issued identification, proof of address, payment method verification
• Transaction History: Deposits, withdrawals, gaming activity, bonus participation
• Technical Information: IP addresses, device information, browser type, access times
• Communication Records: Customer support interactions, email correspondence

7.2 Legal Basis for Processing

We process personal data under the following legal bases:

• Contract Performance: Processing necessary to provide gaming services you requested
• Legal Obligations: Compliance with regulatory requirements, AML, and KYC regulations
• Legitimate Interests: Fraud prevention, service improvement, marketing communications
• Consent: Optional data processing for which you provided explicit consent

7.3 Data Retention

Personal information is retained for:

• Active Accounts: Duration of account existence plus 5 years
• Closed Accounts: 5 years following closure for regulatory compliance
• Transaction Records: 5 years as required by financial regulations
• Marketing Preferences: Until consent is withdrawn

7.4 Data Security Measures

We implement comprehensive security measures protecting personal information:

• SSL Encryption: 256-bit SSL encryption for all data transmissions
• Secure Storage: Encrypted database storage with restricted access controls
• Access Restrictions: Role-based access limiting employee data access to operational necessity
• Regular Security Audits: Periodic third-party security assessments
• GDPR Compliance: Full compliance with General Data Protection Regulation requirements

7.5 Data Sharing and Third Parties

We may share personal information with:

• Payment Processors: For financial transaction processing
• Software Providers: For gaming platform functionality
• Regulatory Authorities: As required by licensing obligations
• Legal Authorities: In response to valid legal requests
• Service Providers: Third parties providing operational support under strict confidentiality agreements

We do not sell, rent, or trade personal information to third parties for marketing purposes without explicit consent.

7.6 Player Rights Under GDPR

EU residents have the following data protection rights:

• Right to Access: Request copies of personal data we hold
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of personal data (subject to legal retention requirements)
• Right to Restriction: Limit processing of personal data under certain circumstances
• Right to Portability: Receive personal data in machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Revoke previously granted consent at any time

To exercise these rights, contact our Data Protection Officer at [DPO contact information].

7.7 Cookie Policy

The Platform uses cookies and similar tracking technologies for:

• Essential Cookies: Required for platform functionality (session management, security)
• Performance Cookies: Anonymous analytics improving user experience
• Functional Cookies: Remember preferences and personalization settings
• Marketing Cookies: Track promotional campaign effectiveness (with consent)

You can manage cookie preferences through browser settings, though disabling essential cookies may impair platform functionality.

8. Intellectual Property Rights

8.1 Platform Ownership

All intellectual property rights in the Platform, including but not limited to:

• Website design, layout, and graphics
• Software, source code, and algorithms
• Trademarks, logos, and brand elements
• Game content (excluding third-party licensed content)
• Written content, images, and multimedia materials

are exclusively owned by or licensed to the Platform operators and are protected by international copyright, trademark, and intellectual property laws.

8.2 Limited License Grant

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal, non-commercial entertainment purposes. This license does not permit:

• Reproduction, distribution, or public display of Platform content
• Modification, reverse engineering, or decompilation of Platform software
• Commercial exploitation of Platform materials
• Creation of derivative works based on Platform content
• Removal or alteration of proprietary notices

8.3 Trademark Protection

“Vinci Spin Casino,” associated logos, and all related marks are registered or unregistered trademarks of the Platform operators. Unauthorized use of these trademarks is strictly prohibited and may result in legal action.

8.4 User Content License

By submitting content to the Platform (including chat messages, forum posts, reviews, or feedback), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, and display such content for operational and promotional purposes. You warrant that you own all rights to submitted content and that such content does not infringe third-party intellectual property rights.

9. Limitation of Liability and Disclaimers

9.1 Service Availability

While we strive to maintain continuous Platform availability, we do not guarantee uninterrupted or error-free service. The Platform may be temporarily unavailable due to:

• Scheduled maintenance or upgrades
• Technical failures or infrastructure issues
• Regulatory requirements or legal orders
• Force majeure events beyond our reasonable control

We are not liable for losses, damages, or inconvenience resulting from service interruptions or unavailability.

9.2 Disclaimer of Warranties

The Platform is provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, whether express or implied, including but not limited to:

• Warranties of merchantability or fitness for particular purpose
• Warranties of accuracy, reliability, or completeness
• Warranties of non-infringement of third-party rights
• Warranties that the Platform will meet your specific requirements

9.3 Limitation of Liability

To the maximum extent permitted by applicable law, we shall not be liable for:

• Indirect, Incidental, or Consequential Damages: Including loss of profits, data, or business opportunities
• Third-Party Content: Errors or omissions in games provided by third-party software developers
• Player Decisions: Losses resulting from your gaming decisions or strategies
• Technical Failures: Account access issues, game malfunctions, or connectivity problems
• Regulatory Changes: Impacts resulting from legal or regulatory developments
• Unauthorized Access: Account compromises resulting from your failure to secure credentials

Our total liability to you for all claims arising from Platform use shall not exceed the total amount you deposited during the twelve months preceding the claim.

9.4 Indemnification

You agree to indemnify, defend, and hold harmless the Platform, its operators, affiliates, officers, directors, employees, and agents from all claims, liabilities, damages, costs, and expenses (including reasonable attorney fees) arising from:

• Your breach of these Terms & Conditions
• Your violation of applicable laws or regulations
• Your infringement of third-party intellectual property rights
• Your fraudulent or illegal activities
• Claims by third parties related to your Platform use

10. Dispute Resolution and Governing Law

10.1 Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Curaçao, without regard to conflict of law principles. Any disputes arising from these Terms or Platform use shall be subject to the exclusive jurisdiction of Curaçao courts.

10.2 Internal Complaint Resolution

We are committed to fair and transparent dispute resolution. If you have complaints or concerns:

Step 1: Contact our customer support team through live chat or email with detailed explanation of your complaint.

Step 2: Your complaint will be reviewed by our compliance team within 48 hours of receipt.

Step 3: You will receive a written response outlining our investigation findings and proposed resolution within 10 business days.

Step 4: If you are dissatisfied with the resolution, you may escalate the complaint to our senior management within 7 days of receiving our initial response.

10.3 Alternative Dispute Resolution

If internal complaint procedures do not result in satisfactory resolution, you may pursue alternative dispute resolution through:

Regulatory Authority: File complaints with the Curaçao Gaming Control Board, the licensing authority overseeing our operations.

Independent Mediators: Engage third-party mediation services specializing in online gaming disputes.

eCOGRA: Submit complaints to eCOGRA’s independent dispute resolution service (if applicable to your situation).

10.4 Arbitration Agreement

Any disputes not resolved through internal procedures or alternative dispute resolution shall be finally settled by binding arbitration administered by a mutually agreed arbitration body in Curaçao. Arbitration proceedings shall be conducted in English, and the arbitrator’s decision shall be final and binding on both parties.

10.5 Class Action Waiver

You agree that all disputes shall be resolved individually and that you waive any right to participate in class action lawsuits or class-wide arbitration against the Platform.

11. Miscellaneous Provisions

11.1 Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Cookie Policy, and specific promotional terms, constitute the entire agreement between you and the Platform regarding your use of our services and supersede all prior agreements, understandings, or representations.

11.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, the provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.

11.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision shall be effective only if made in writing and signed by our authorized representative.

11.4 Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. We may freely assign or transfer our rights and obligations under these Terms to any third party without your consent, including in connection with a merger, acquisition, reorganization, or sale of assets.

11.5 Force Majeure

We shall not be liable for any failure or delay in performing obligations under these Terms resulting from circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, labor disputes, government actions, natural disasters, telecommunications failures, or internet service disruptions.

11.6 Relationship of Parties

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and the Platform. You have no authority to bind the Platform or make representations on our behalf.

11.7 Survival

Provisions of these Terms that by their nature should survive termination (including intellectual property rights, limitation of liability, indemnification, governing law, and dispute resolution) shall continue in full force and effect following termination of your account or cessation of Platform use.

11.8 Language

These Terms & Conditions are provided in English. Translations into other languages may be provided for convenience only. In the event of any discrepancy between the English version and translated versions, the English version shall prevail.

12. Contact Information

For questions, concerns, or complaints regarding these Terms & Conditions or Platform services, please contact us through the following channels:

Live Chat Support: Available 24/7 through our login portal

Email Support: Available in 9 languages with typical 24-hour response time

Responsible Gaming Support: Dedicated resources available through our platform

Licensing Authority: Curaçao Gaming Control Board, License Number 8048/JAZ2022-124

For additional information about our services, please visit:

• Bonuses and Promotions
• Payment Methods
• Live Casino Games
• Sports Betting
• Cryptocurrency Gaming

By using the Vinci Spin Casino Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety.

Last Review Date: January 2025